Shipping Policy

We know that once you place an order, you're excited to get it. Here's exactly what to expect from the moment you check out to the moment your package arrives.

Free shipping on every order. No minimum spend, no thresholds, no surprise charge at checkout.

Where We Ship

We currently ship within the United States only. International shipping isn't available yet — we're working on it, and we'd rather say so plainly than take an order we can't deliver.

Order Processing Time

Every order is reviewed and sent to our fulfillment partners within 1–3 business days of being placed. During high-volume periods (sales, holidays, new product launches), processing may take slightly longer — we'll always do our best to keep things moving quickly.

Delivery Times

Once your order ships, delivery depends on where that particular item comes from:

  • US-warehouse items — 2–6 business days. This covers most of our catalog.
  • Overseas-sourced items — 10–15 business days. A smaller group of products are imported directly from our overseas suppliers.

If an item you've ordered falls into the longer-shipping group, we will tell you by email after you order rather than leaving you to guess. During busy periods, delivery may take slightly longer.

If We Miss Our Estimate

If we can't ship within the window above, we will email you with a revised date and the option to cancel for a full refund, no questions asked. If 30 days pass without your order shipping and without your agreement to a further delay, we will refund you automatically without waiting for you to ask.

Shipping Costs

There aren't any. Shipping is free on every order with no minimum spend, and the price shown on the product page is the price you pay at checkout. Any applicable sales tax is calculated at checkout and shown before you confirm.

Order Tracking

As soon as your order ships, you'll receive a confirmation email with tracking information. Tracking numbers can take 2–5 business days to begin showing movement as the package enters the carrier's system — this is normal, especially for items travelling from overseas, and it doesn't mean anything has gone wrong.

For step-by-step guidance, visit our Track Order page.

Multiple Items, Multiple Packages

If you order more than one item, they may ship separately and arrive on different days, even if they were part of the same order. This is normal and happens because items can be sourced from different fulfillment partners. You won't be charged extra for split shipments.

Packaging

Because items ship directly from our fulfillment partners, packaging is often plain or carries the supplier's markings rather than ours. The product inside is exactly what you ordered.

Lost or Undelivered Orders

If your order hasn't arrived within the estimated window, contact us at universaloutletsupport@gmail.com and we'll investigate with the carrier right away. If a package is confirmed lost or remains undelivered past 30 days, we'll refund you in full.